Incy Wincy Kids Returns Policy
We hope you love your curated pieces from Incy Wincy Kids as much as we LOVED souring them for you!! Whilst we try our very best to give you ALLL of the info you need to make an informed decision, we also understand that it doesn’t always work out.
Please Note: We do not exchange, return or refund ‘final sale’, ‘clearance’ or 'Outlet' items; they are all final sales, so please ensure all terms + conditions and sizing information is read prior to purchasing. Should we receive an item that is classified as any of the above, you will incur the return postage cost in order to receive your item/s back.
Returns + Exchanges
If the sizing or style you have selected is not quite right, you have 30-days to reach out to us so we can assist you in getting it right with our Returns + Exchanges. Simple follow these quick and simply steps:
- email us at firstname.lastname@example.org to discuss the refund or exhange.
- Please post the item(s) you are returning back to us. Please note: the cost to return is at the customer's expense. Or, return instore.
- The returned item(s) must be received in their original sellable condition, unworn, unsoiled, unwashed and with all garment tags attached. Our team will inspect the return before we issue an exchange. If the item is perceived faulty, we will follow our internal two-step QC process before deeming it faulty and contact you with next steps.
- Incy Wincy Kids reserves the right to refuse the return if it does not meet our Return + Exchange conditions.
We recommend that your return item(s) are done via a trackable postage method. Incy Wincy Kids will not be held liable for parcels lost in transit. Please allow up to 10 days for your parcel to be returned to us via your choice of delivery method. Once we receive your item(s), we will be in touch. Please allow us 2 to 5 business days to process your exchange/refund.
All items (unless perceived faulty) are to be returned in their original condition, unworn, unsoiled, unwashed and with all tags attached. Please note, we do not have to accept "change of mind" items under the ACCC as the Consumer Guarantee.